How To Shop Tony's Colonial Online Food Store

Ordering By Weight
Shipping Information
Credit Card Purchases
Substitutes

About Tony's Colonial Online Store:

Tony's Colonial has been providing discriminating shoppers with the finest Imported and Domestic Italian foods since 1952.

Situated in the historic Federal Hill neighborhood of Providence, Rhode Island, Tony's is known for its quality meats and cheeses, extensive selection of imported olive oils and vinegars, gourmet pasta products, antipasti, and other specialties like imported porcini mushrooms, Italian candies and confections, and a daily array of fresh prepared foods.

Tony's Colonial regular store hours are:

Monday - Thursday 8:30AM to 6:00PM
Friday 8:00AM to 6:30PM
Saturday 8:00AM to 6:00PM
Sunday 8:00AM to 5:00PM

We hope you can come in and visit us sometime, but if you can't we offer you our very best right here on-line. Ciao!

How to Shop Tony's Colonial Online Store:

At Tony's we always strive to provide the very best products and services to our customers, and our on-line store is no exception. With many of our products now available on-line you can tell friends and relatives about us and even ship products all over the country as birthday and holiday gifts.

Our site is set up with five major categories: Meats & Cheeses; Oils & Vinegars; Specialties; Pasta; and Antipasti.

Meats & Cheeses, Oils & Vinegars, and Pasta are very easy to figure out, and we have many of our best selling imported and domestic products available on-line. The Specialties and Antipasti categories include many different kinds of products and will change as the seasons change. If you don't see something you want contact us by e-mail or phone and we will do our very best to get you what you need.

To order any product on the site key in the quantity you want, and then click the Add To Basket button. Some products come in fixed or package weights, while others are bulk and you will need to choose the amount/weight you want. Examine your basket before you check out and be sure it has the products, quantities, and pricing you chose. See the section on Ordering by Weight for more information.

Product Photo Disclaimer:

Most of the product images on the Tony's Colonial online store very closely represent the products we ship. In some cases the product images shown on the site have been enhanced for the web and the color match and packaging of the actual product you receive and the web image will not be identical.

Internet Pricing:

With the volatile fluctuation of the dollar and the Euro, pricing on the Tony's Colonial website may change without notice. We will always try to update web pricing to reflect these changes as they occur.

Ordering By Weight:

Whole Piece, Chunk, or Sliced:

Many of our products come to us in large bulk packages. A wheel of Imported Reggiano Parmigiano usually weighs in at about 80 to 90 pounds. Most of our other meats and cheeses also come to us in large bulk packages. When you order a 5 pound piece of Imported Reggiano Parmigiano we cut it fresh right off a full wheel. Most times we can cut you a piece that is close to 5 pounds, but rarely will it be exactly 5 pounds. Because of this we will charge you for the exact weight of your shipment, which will be within 4 ounces of your requested quantity. Example: If you order 5 pounds of Imported Reggiano Parmigiano we will ship you a piece that weighs anywhere from 4 3/4 to 5 1/4 pounds.

We can slice some of the products listed in our online store too. Others can only be shipped as whole pieces, or as a custom cut chunk. Each product has a drop down menu which will allow you to choose what you want depending on availability. Example: Mortadella can be purchased as a whole piece, a custom cut chunk, or sliced. Plain Mozzarella on the other hand can only be purchased as a whole piece. The drop down menus under the product image and name will contain the available options for each product.

Shipping Information:

Perishables (PCH):

Perishables must be shipped Next Day UPS. Shipping charges will be by weight per the carriers rates. Insurance for orders over $100.00 is mandatory and will be added to the shipping charges for all orders. There is also a small handling charge for all orders: Less than $100.00 = $3.00; $100.00 to $250.00 = $5.00; $250.00 to $500.00 = $8.00; 500.00 to $750.00 = $10.00; 750.00 to $1000.00 = $15.00; Over $1000 (Let's Talk).

Non-Perishables (NON):

Non-Perishables will be shipped UPS Ground per the UPS Rate and Zone Chart. Please expect your order to arrive in three to five business days, or a little longer on the West Coast. There is a small handling charge for all orders: Less than $100.00 = $3.00; $100.00 to $250.00 = $5.00; $250.00 to $500.00 = $8.00; 500.00 to $750.00 = $10.00; 750.00 to $1000.00 = $15.00; Over $1000 (Let's Talk).

Orders with both perishables and non-perishables can be shipped as two separate orders or together depending on the weight each part. We will calculate the lowest cost shipping method for your order.

Example: If you order twenty (20) pounds of non-perishables and five (5) pounds of perishables we will send the 20 pounds of non-perishables UPS Ground and the 5 pounds of perishables overnight. If the order was 20 lbs perishable and 5 pounds non-perishable then we would probably ship the whole order overnight. We will calculate the lowest cost shipping method for your particular order. As you become familiar with our on-line store we would also recommend sending us two separate orders; one for perishables and one for non-perishables.

Credit Card Purchases:

You can easily use your Credit Card (Visa, Mastercard, or AMEX) on our site securely. Because of the weight and shipping variables, we will use the following method to secure an authorization from your Credit Card company. Using the quantities for the products you ordered, we will add the final shipping costs to your invoice. We will then e-mail you the amended invoice which will include your shipping charges, and we will charge your card for that exact amount. You will only be charged for what we actually ship.

For those of you concerned about credit card security issues, you may also print your order and fax or mail it to us for processing. We will add the appropriate shipping charges and ship your order.

Fax: 401-621-8055
Phone: 401-621-8675
E-mail: orders@tonyscolonial.com

Tony's Colonial Food Store
Dept. Online Store
311 Atwells Avenue
Providence, RI 02903

Order Numbers:

Each time you shop Tony's Colonial On-line Store you are identified as a unique shopper. As you look at products and "Add Them To Your Basket" your order is being attached to that unique random number. If you decide part way through the process that you don't want to make a purchase at that time and you travel to another web site your order is not recorded. But if you do complete your selections and "Check Out" and either print out your order for faxing or submit your Credit Card information for immediate payment, it is then that the "Check Out" system generates an Order Number for your order. The Order Number is a six character alphanumeric number with three numbers followed by three letters. This Order Number appears with our thank you message on-line immediately after you Submit the Order, and it will follow your order through delivery to your designated shipping address. Write this order number down.

Your Order Number will also appear on our Confirmation e-mail to you when we contact you again with your order list and final shipping charges. Print this e-mail. It is your record of what you will receive when the order arrives. Your delivery will also include a final invoice which should match the confirmation e-mail.

Use your Order Number to identify your order if you should call us with any changes or adjustments to your order.

Cancelling an Order:

To cancel an order your will need to contact us by phone or e-mail. Send us your order number and personal information (not your Credit Card Number) and we will cancel the order.

Substitutes:

Bulk Meats & Cheeses:

Because we deal with many different import companies and suppliers and because of the very nature of the fresh products we carry, we cannot guarantee, for example, that the Imported Sharp Provolone you purchase in September will be the exact same product you get when you order from us in December. The quality will be the same but the brand may be different.

Branded Products:

Branded or trademarked products will not be substituted with another product.

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